Help & FAQs
1. What is your refund policy?
BibEasy Bibs Ltd is happy to refund/exchange any unused merchandise returned within 30 days of purchase upon production of your proof of purchase (you can show your order confirmation or order dispatch email), as long as they are returned in an unused condition and in their original packaging. You can return items to any local store for a refund under our returns policy.
This does not affect your rights if the product is faulty or misdescribed.
If items are collected or posted back to us, we aim to give you a refund within 14 days from receipt of the returned goods.
Upon receipt of the returned item, we will check the damaged/defective item. If we are unable to find the damage/defect, we reserve the right to refund only the cost of the item minus the returned postage cost incurred by us from the refund amount
Items returned within the 30 days hassle-free policy
We will refund you the cost of the item only. We will not refund the delivery charge except in accordance with your legal rights.
Note: if after inspection, the returned item is not in a re-saleable condition, we reserve the right to refuse to give you a refund or deduct up to 20% off the original price from the refund amount.
How do I return an item?
We are happy to refund or exchange any product*† purchased in-store or via www.bibeasybibs.com returned within 30 days of purchase (excluding delivery charges). Non-sale items purchased can be returned for a refund or exchange within 30 days of purchase and sale products can be returned for a refund or exchange within 14 days of purchase. In all cases, a returned product must be its original state, unused and in original packaging. Proof of purchase is required (for online orders you can use your order acknowledgement email or dispatch email).
All returned goods must be accompanied by a note of your details and order number.
Please email hello@bibeasybibs.com with the details and you will receive an acknowledgement within 24 hours.
2. How do I contact you?
You can call us on 020 7118 3239 or email hello@bibeasybibs.com
3. Do you ship internationally?
Yes, we ship worldwide to ensure our products are available to every customer.
How long will it take for my order to arrive?
Below is a summary of delivery estimates for our international orders. You will be quoted a specific delivery estimate at the time of checkout based on your selected destination country and the shipping methods available for the items in your shopping cart.
Shipping time
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United Kingdom | 3-5 Business days |
| Europe | 6-13 Business days |
| Canada | 5-20 Business days |
| Central America & Caribbean | 6-13 Business days |
| South America | 6-14 Business days |
| Asia-Pacific Countries | 6-14 Business days |
| South Asia | 7-14 Business days |
| Africa and Middle East | 6-13 Business days |
Max delivery time – 20 business days.
*This include our 2-3 day processing time.
4.What fabric are the bibs made of?
Our bibs are 100% cotton on the front but some have waterproof peva (polyethylene vinyl acetate) which is a non-chlorinated vinyl and is commonly used as a substitute for PVC) at the back to prevent dribble and wetness going onto babies skin.
Our sleeved bibs are made from polyurethane (cotton/polyester with a single side waterproof coating).
5. I did not receive my order. What should I do?
Please email sales@bibeasybibs.com quoting your order number or call us +44 (0) 207 118 3239, and we will initiate a search of your shipment with the courier or company.